PPT Slide
Strategic Process Management 7 Step Model
3. Data Collection — The process is controlled in this step and customers’ expectations of outputs and requirements are identified. The team collects and displays data on all aspects of the process and everyone involved in the process is provided information and an understanding of the activities.
4. Data and Process Analysis — In this step, “hot spots” including loops, delays, rework, errors, added costs, etc., are identified by the team. The team completes a series of activities that assist with the analysis and begins process redefinition.