Leaders choose where they want to go and blaze a trail to get there. If we want to change where we'll be tomorrow, we have to make different choices today.

Success comes from taking responsibility for performance, and not blaming other factors like the economy, bureaucracy, customers, or the union. Victimitis – blaming someone or something else, never leads to peak performance.

Effective leaders are unreasonable optimists. They see opportunities, not problems, glasses 1/2 full, not 1/2 empty.

Developing your personal leadership skills is critical. You cannot lead your people any higher than yourself. Trying to lead people one way, while displaying opposite behavior does not work. Everyone's 'phoniness radar' and 'BS meter' goes tilt.

Continuous improvement is a way of life for effective leaders by learning new skills, reading, attending conferences, improving physical and mental health, and seeking feedback on personal performance.

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