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Chapter Summaries
Chapter 1: Changing, Learning, and Improving
Life is change. Growth is optional. Choose wisely.
Business and personal worlds are changing at tremendous rates. To thrive on change we need to embrace learning, growth, and continuous improvement. When change represents learning, growth, and improvement, it generates energy and is often eagerly embraced.
Improving performance is based on having clear priorities and goals to focus activities on those that add value. Avoid those that provide no added value and focus on the critical 4-5 actions that provide the payback. Track progress on key goals, adjusting when off track and celebrating success.
Seek out feedback from customers, suppliers, and employees to find out what the needs, expectations, and issues are. If you don't know it's broken, you can't fix it.
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