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by Jim Clemmer
Chapter Summaries
Pathways to Performance is a book about change and choices. High performance is driven by having a clear vision of where you are going, knowing your customers, your team, and yourself, then choosing a path that will better serve your customers and fully develop the tremendous potential in your team and yourself.
Many thanks to Cam Howey, Stelco Inc,. for his efforts in creating these summaries.
Chapter 1: Changing, Learning, and Improving
Chapter 2: Wandering Off the Improvement Trail: The Deadly Dozen Failure Factors
Chapter 3: The High-Performance Balance: Managing Things, Leading People
Chapter 4: Self-Leadership: It All Starts with You
Chapter 5: The Big Picture: A Map to Improvement Pathways and Passages
Chapter 6: Who Are You and What Do You Want?
Chapter 7: Picturing Your Preferred Future
Chapter 8: Principles
Chapter 9: Purpose
Chapter 10: Pinpointing Your Customer/Partner Performance Gaps
Chapter 11: Tomorrow's Markets and Customers: Exploring, Searching, and Creating
Chapter 12: Innovation and Organizational Learning
Chapter 13: Establishing Goals and Priorities, Getting Organized, and Managing Time
Chapter 14: Sketching Your Pathway to Performance
Chapter 15: Infrastructure, Process, and Discipline
Chapter 16: Process Management
Chapter 17: Teams
Chapter 18: Skill Development
Chapter 19: Measurement and Feedback
Chapter 20: Structure and Systems
Chapter 21: Education and Communication
Chapter 22: Reward and Recognition
Chapter 23: Change Champions and Local Initiatives
Chapter 24: Review, Assess, Celebrate, and Refocus
Chapter 25: Change Checkpoints, Improvement Milestones and Ringing True to You
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