International Bestseller -- Over 100,000 copies sold!!

Powerfully brings together three organizational performance fields:

1. Customer Service — developing high ly perceived value and responsiveness
2. Quality Improvement — reducing defects and mistakes while increasing productivity through improved process and system control
3. Organization Development — building leadership skills and sustaining cultural change

• Description

• Comments and Feedback

• Table of Contents

• Foreword
  by Jack Zenger, former Chairman and CEO, Zenger-Miller

• Introduction

• Audio CDs

“A well-written, entertaining book should be of value to anyone interested in service quality. It contains many valuable citations and delightful quotations, making it one of the best books about service quality that I have read.”

Stuart H. Warnock, University of Southern Colorado, in Quality Progress magazine

“A pragmatic, hands-on approach that anyone can use to improve the quality of management. A must-read for anyone who needs to compete...”

Steven D. Goldstein, President and CEO, American Express Bank

The Complete Leader's Package makes it easy to get started on your leadership journey. This specially-priced collection includes:

• The Leader's Digest + Practical Application Planner
• Growing the Distance + Personal Implementation Guide
• Growing the Distance Multimedia CD
• Moose on the Table

Order the Complete Leader's Package for only $127 (with tax and shipping included in Canada and the US.)

Jim's six international bestsellers include:
The VIP Strategy, Firing on All Cylinders Firing on All Cylinders , Pathways to Performance , Growing the Distance , and The Leader's Digest

ORDER NOW!