In top performing organizations, each area of the "Performance Balance triangle" is strong and constantly improving, allowing technology, systems, and processes to serve people.  more  

Unhappy and poorly served staff passes how they are treated to their customers. In today's workplace, a management style of pushing people around often pushes the highest performers right out the door.  more  

The hub of leadership, Focus and Context, is where the contrast between management and leadership is possibly at its sharpest. It is the very beginning point of strong leadership.  more  

Six critical areas of personal development for inner self-leadership to move outward to influence, guide, support, and lead others.  more  

Discipline, consistency, and new habit formation moves organizations from Partial Quality Management to true Total Quality Management.  more  

Hypocrisy is "the practice of professing beliefs, feelings, or virtues that one does not hold or possess; falseness." Authentic leadership is from the inside out. When we are true to ourselves and actively blaze our own leadership pathway, it's impossible to be a leadership hypocrite — despite how others might see us.  more  

Seizing the opportunities of tomorrow calls for leadership. It means taking off the blinders of what is, in order to see what could be.  more  

Effective leaders that inspire, energize, and arouse people to improved performance, can stand in front of a large or small group and express themselves with a clarity, conviction and credibility that stir their audience or group members' feelings and emotions.  more  

Optimists excite and arouse others to action by helping them see, believe in, and reach for what could be. To become effective leaders — to see beyond what is to what could be — we need to become "learned optimists."  more  

Successful entrepreneurs are leaders with vision who predict the future by inventing it.  more  

Leaders demonstrate by their actions that people are the most critical factor in an organization's performance. That's why they invest heavily in growing and developing people.  more  

Not all organizations perform equally. The significant variable is the quality of leadership.  more  

The deepest and most lasting leadership comes from the inside out. It's authentic. It's real. When you live from the depths of the heart, you walk your talk, heed your conscience, and don't hesitate to take a stand.  more  

To manage is to control, handle or manipulate. To lead is to guide, influence or persuade.  more  

One key distinction between management and leadership is that we manage things and lead people. When dealing with things, we talk about a way of doing. In the people realm, we're talking about a way of being.  more  

Both process reengineering and incremental improvement are needed. How, when, and where each approach and combinations of both are used, depends on the task to be performed. Like visions and goals, reengineering and incremental improvement is another and/also paradox to be managed.  more  

A well researched book, Emotional Intelligence, brings together the scientific proof that it's our attitude more than our aptitude that determines our altitude.  more  

As we contribute our work to our team or organization, we also need to contribute a deeper sense of meaning or purpose. If we're going to be leaders, we need to take our selves and ours to the Emotional and Spiritual levels.  more  

Leadership deals with the world of emotions and feelings. It is more of an art than a science. Now there is hard evidence that those "soft" leadership principles are the major factor in what makes a high-performance team or organization.  more  

Research on emotional intelligence (EQ) shows that a leader's personal characteristics and leadership competencies have a direct bearing on his or her personal performance – as well as on that of their team and organization.  more  

The wheel represents the circular nature of leadership – there is no beginning nor end. Each of the supporting leadership principles around the outside of the Leadership Wheel are interdependent and interconnected.  more  

Truly good corporate leaders, know how to remove barriers between themselves and their staff.  more  

Strategy is an interactive process focusing on improvement and implementation, but beware of common strategic planning traps.  more  

Communication is one of the key marks of a leader. Highly effective leaders transfer their energy and passion to the people they're trying to mobilize, with words that paint exciting pictures, ring true, fire the imagination, or touch the spirit. Like the leader, their words are charged with energy.  more  

Technomanaged organizations have things backwards. They are organizations where people serve the systems or processes and customers are made to fit the organization.  more  

Hope is one of the most powerful sources of energy ever known to humankind. Highly energized cultures are charged with hopefulness and optimism. It's the dynamic power that mobilizes individuals and teams to make the improbable possible. It's the mark of a leader.  more  

Highly effective leaders are in love with the organization, community, or team that they work or live in. Their love is expressed in a deep desire to see that organization, community, or team grow to its full potential.  more  

Leadership is emotional. Leadership deals with feelings. Leadership is made up of dreams, inspiration, excitement, desire, pride, care, passion, and love. The areas of our lives where we show the strongest leadership.  more  

Thermostat leaders believe they can make a difference, they work to define and create what could be rather than just reflecting what is. Thermometer managers put the blame on their circumstances for poor results.  more  

Both management and leadership are needed to make teams and organizations successful. Trying to decide which is most important is like trying to decide whether the right or left wing is more important to an airplane's flight.  more  

Goals need to be energized and focused by the larger context of exciting visions. These paint us into the big picture and draw us forward to the future of our dreams.  more  

Management can be tough, but leadership takes real courage. "Dumbsizing" sometimes provides short-term relief, while hurting companies in the long-term.  more